RETURN POLICY

Before returning your item, please contact us to submit a problem report and to arrange shipment.

HERO CARDS – Our cards are printed in Waukesha (WI) and Brookfield (WI), USA. If you receive a Hero Card with a print defect—such as an ink drip, smear, misprint, or scratch—we are happy to replace the card at no charge, at any time. For lost shipments or Hero Cards damaged during shipment, please contact us within 30 days of your order to arrange a replacement or refund. The 30-day return policy also applies to Hero Card Display Boxes and Commemorative Card Displays.

GIFT eCARDS – Our gift cards are sold as unique digital codes and will never expire. No physical gift card will be shipped. If you lose your gift card email with the digital code, contact us and we’ll re-send it. Partially redeemed gift cards cannot be refunded. If your gift card code has not been used, we can cancel your order and provide a full refund upon request.

PROMOTIONAL PRODUCTS – All promotional products in our online store are custom-printed on demand by our third-party supplier, Printful. We have tested every product to ensure high quality before making it available in our store. But accidents can happen! Before returning a product, be sure to contact us directly to submit a problem report. We follow these return policies recommended by Printful:

Any claims for misprinted/damaged/defective items must be submitted within 30 days after the product has been received. For packages lost in transit, all claims must be submitted no later than 30 days after the estimated delivery date. Claims deemed an error on our part are covered at our expense.

Printful (and The Grateful Nation Project) cannot offer refunds for buyer’s remorse or for products ordered in the wrong size. With print-on-demand services, each item is created when you order—to your specifications. Please be sure to review the Sizing guide on each product’s page before placing your order.

THANK YOU for purchasing Hero Cards and/or our promotional products! Each purchase helps us to gather, preserve, and share the TRUE stories of those who gave “the last full measure of devotion” for our freedom.

The Grateful Nation Project HC Inc.